Services

One Network™ offers local services for small to medium sized businesses.

On-Site Consulting

We have knowledgeable people who can help you accomplish anything with a PC, network or the internet. We can build your network from the ground up and show you how to keep it secure. We can also help you with software applications from installation to personal instruction.

:: Networking
:: Server Installation & Management
:: Custom Computers & Laptops
:: Computer & Laptop Repair
:: Software Support & Training
:: Security Advice
:: IT Planning
:: Troubleshooting

Hours of Operation
Typical support hours are Monday through Friday from 8:00 AM to 5:00 PM. This does not include major holidays. After hours and weekend service is available with prior approval.

Service Fees
One Network charges $85 per hour for scheduled appointments. On site work is billed at a minimum of 1 hour. After the first hour, time is billed in half-hour increments. When calculating billable time, we always round down.  Out of area visits may incur travel charges.

Turnaround Time
Appointments for service can be booked during normal business hours. Most often, an appointment will be scheduled within 3 business days of the request. Computer emergencies will be handled on a case by case basis. Emergency visits during business hours are charged the same hourly rate if a technician is available during the emergency. If an emergency visit requires cancellation of other scheduled appointments or after hours support, an overtime fee of $120 per hour may be applied.

Billing
Invoices for service are sent out each Friday via US Mail. Our terms are Net 15 from the date of invoice. Late fees will be applied if a payment is not received within 30 days of the original invoice. For large projects that include expensive hardware or many labor hours, we may ask for a partial payment up front. Under some circumstances we can pre-approve our clients for a late payment.

Maintenance
Scheduled network and server maintenance can be provided to ensure proper function of your business network. Talk to us about creating a service plan that works for your business.

Hosting

We offer hosting plans to meet any web site with any type of budget. Reliability and security are just a couple of reasons to host with us. An internet control panel allows you to add email accounts, edit your pages and even install software. Learn more by perusing the different hosting products we offer.

Web Design

We do not specialize in web design, however, we can help you with subtle changes to an existing site. If you would like a referral to a qualified web designer, feel free to contact us.